These Terms & Conditions govern your use of the h5zk platform. Please read them carefully before creating an account or placing any bets. By accessing h5zk, you agree to be bound by all provisions below.
Last Updated: 1 January 2026A plain-English summary of what h5zk promises — and what we ask of you
Access to h5zk is strictly reserved for individuals who are 21 years of age or older. You must confirm your age during registration, and we reserve the right to request proof of age at any time.
Each player may hold only one active h5zk account. Duplicate accounts are prohibited and may result in the suspension of all related accounts and forfeiture of funds held within them.
Withdrawal requests to verified Indonesian bank accounts (BCA, BRI, BNI, Mandiri, and others) are processed within 5–15 minutes under standard conditions. Limits and processing times are stated clearly in Section 6.
All promotional offers carry clearly stated wagering requirements, eligible game types, validity periods, and maximum withdrawal limits. We do not hide material conditions in fine print.
Deposit limits, session-time reminders, self-exclusion, and access to professional support resources are available to every player at no charge. We actively encourage their use.
Any dispute regarding your account, bets, or transactions may be submitted to our support team. We commit to acknowledging all formal complaints within 24 hours and resolving them within 7 business days.
In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:
You must be at least 21 years of age to register an Account or use any service on the h5zk Platform. By completing registration, you confirm that you are 21 or older. h5zk reserves the right to request documentary proof of age at any time and to suspend any Account pending age verification. If a player is found to be under 21, their Account will be closed immediately and any funds may be forfeited.
The Platform is primarily directed at players who are residents of Indonesia. By registering, you confirm that you are accessing the Platform from a jurisdiction where doing so is not prohibited by local law. It is your sole responsibility to ensure that your use of h5zk complies with all applicable laws in your location.
The following individuals are not permitted to hold an Account or place bets on the Platform:
To use the Platform's paid services, you must create an Account by completing the registration form and providing accurate, current, and complete information including your full legal name, date of birth, email address, mobile phone number, and Indonesian bank account details.
You are responsible for ensuring that all information provided during registration and at any subsequent point remains accurate and up to date. h5zk reserves the right to suspend or close Accounts where information is found to be false, misleading, or outdated. Any changes to your personal information must be reported to our support team promptly.
Each player is permitted to hold one Account only. Operating multiple Accounts — whether in your own name or under aliases — constitutes a serious breach of these Terms & Conditions. h5zk will close all associated Accounts upon discovery and may forfeit any Balance held within them. If you believe you have inadvertently created a duplicate Account, contact our support team immediately.
You are responsible for maintaining the confidentiality of your Account credentials, including your password and any two-factor authentication codes. h5zk will never ask you for your password via live chat, email, or phone. Any unauthorized access to your Account must be reported to us immediately at .
All players must complete identity verification (KYC) before their first withdrawal is processed and at any other time h5zk deems verification necessary. KYC is a legal and security requirement that protects both the player and the platform.
The following documents are typically required for KYC completion:
Standard KYC verification is completed within 1–6 hours during operational hours (09:00–21:00 WIB). Submissions made outside these hours or during peak periods (major sporting events, national holidays including Idul Fitri and Indonesian Independence Day) may take up to 24 hours. Withdrawal requests will be held pending verification completion.
Failure to provide satisfactory KYC documentation upon request will result in suspension of withdrawal functionality. In cases where a player refuses to complete KYC, h5zk reserves the right to close the Account and return the original deposited amount, less any bonus funds that have not been verified as legitimately wagered.
h5zk accepts deposits via the following methods available to Indonesian players:
The minimum deposit amount is Rp 50.000 per transaction. There is no maximum single deposit limit imposed by h5zk, though individual payment providers may apply their own transaction limits. Players should check with their bank or e-wallet provider for applicable limits.
Deposits made via bank transfer and e-wallet are typically credited to your Account within 1–5 minutes of confirmed receipt. h5zk is not responsible for delays caused by third-party payment processors, banking system outages, or maintenance windows at payment providers. If a deposit is not credited within 30 minutes, contact our 24/7 support team with your transaction reference number.
All deposits must be made from payment accounts registered in your own name. h5zk does not accept deposits from third-party accounts. Any deposit identified as originating from an account not belonging to the registered player will be returned and may trigger an Account review.
The minimum withdrawal amount is Rp 100.000 per transaction. Standard daily withdrawal limits apply per Account tier; VIP players at Silver level and above benefit from higher daily limits. Exact limits for each tier are communicated upon tier assignment.
Withdrawal requests submitted by verified players are processed within 5–15 minutes under standard conditions. Processing times may be extended during peak periods, major sporting event settlements, or scheduled maintenance windows. h5zk targets same-day processing for all withdrawal requests received before 22:00 WIB.
Withdrawals will be credited exclusively to the bank account or e-wallet registered to your h5zk Account in your verified name. h5zk does not process withdrawals to third-party accounts, cryptocurrency wallets, or payment methods not used for a prior deposit on the Account.
Real-money funds that have not been used in conjunction with a bonus are withdrawable at any time subject to KYC completion. Bonus Funds and winnings generated from Bonus Funds are subject to the Wagering Requirements specified in the relevant promotion's terms before they become eligible for withdrawal.
h5zk does not charge platform-side fees on standard withdrawals. Any fees imposed by your bank or e-wallet provider are outside h5zk's control and are the player's responsibility.
All bonuses and promotions offered by h5zk are subject to the specific terms stated in the relevant promotional announcement. In the event of any conflict between a promotional page and these Terms & Conditions, these Terms & Conditions shall prevail unless explicitly stated otherwise in the promotion's terms.
Unless otherwise specified, bonus funds must be wagered a minimum of 10x (ten times) the bonus amount before any associated winnings become eligible for withdrawal. For example, a Rp 500.000 bonus requires Rp 5.000.000 in qualifying bets to be placed before the bonus balance can be withdrawn.
Not all game types contribute equally to Wagering Requirements. The following contribution rates apply unless otherwise stated in a specific promotion:
Unless otherwise stated, all bonuses expire 30 days from the date of issue. Expired bonus funds and any associated winnings will be removed from your Account automatically. h5zk does not reinstate expired bonuses under any circumstances.
h5zk reserves the right to void bonuses, cancel associated winnings, and close Accounts where it is determined that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: using multiple Accounts to claim the same promotion, placing offsetting bets to reduce risk while meeting Wagering Requirements ("bonus hedging"), or providing false information to qualify for an offer.
h5zk reserves the right to refuse, limit, or cancel any bet at its sole discretion, including bets placed after an event has begun, bets placed at odds that were published in error, or bets placed on markets that h5zk determines have been compromised by insider information or match manipulation.
A bet may be declared void in the following circumstances:
Void bets are settled at odds of 1.00; the original stake is returned to the player's Account Balance.
Bets are settled on the basis of the official result declared by the governing body of the relevant sport or competition (e.g., PSSI for BRI Liga 1, FIFA for international football, BWF for badminton). h5zk will re-settle bets if the official result is amended within 72 hours of the original settlement.
Voor bola (Asian handicap betting — a spread-betting format widely used in Indonesian football wagering) markets are settled using the full-time score including injury time but excluding extra time and penalty shootouts, unless explicitly stated otherwise in the market description.
The following conduct is strictly prohibited on the h5zk Platform and may result in immediate Account suspension, permanent closure, forfeiture of Balance, and reporting to relevant authorities:
All content on the h5zk Platform — including but not limited to the h5zk brand name and logo, website design, graphics, text, software, game interfaces, and data feeds — is the exclusive property of h5zk or its licensed content providers and is protected by applicable intellectual property law.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the Platform without h5zk's prior written consent.
h5zk makes reasonable efforts to maintain continuous Platform availability, but does not guarantee uninterrupted access. The Platform may be taken offline for scheduled maintenance, emergency repairs, or in response to external technical factors beyond h5zk's control. h5zk is not liable for any losses — including unsettled bets or missed opportunities — arising from Platform unavailability.
To the maximum extent permitted by applicable law, h5zk shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if h5zk has been advised of the possibility of such damages.
In any event, h5zk's total aggregate liability to you in respect of any single claim or series of related claims shall not exceed the total value of your Account Balance at the time the claim arose.
h5zk shall not be liable for any failure or delay in performance of its obligations under these Terms & Conditions where such failure or delay results from a Force Majeure event. h5zk will notify affected players as soon as reasonably practicable and will endeavour to restore normal service at the earliest opportunity.
Your privacy is important to h5zk. The collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and should be read in conjunction with them. By creating an Account, you acknowledge that you have read and understood our Privacy Policy.
In summary, h5zk collects personal data solely for the purposes of operating the Platform, processing transactions, completing KYC obligations, and providing customer support. We do not sell your personal data to third parties. We retain data in accordance with applicable legal requirements and our data retention schedule set out in the Privacy Policy.
You may close your Account at any time by contacting our support team. Before closing, any remaining Balance (excluding non-eligible Bonus Funds) will be paid out to your verified payment method subject to completion of any outstanding KYC requirements. Account closure requests are processed within 1 business day.
h5zk reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances:
An Account is considered dormant after 12 consecutive months of no login activity. h5zk will notify you by email at least 30 days before applying a dormancy administration fee of Rp 50.000 per month. Once the Balance reaches zero, the Account will be closed. You may reactivate a dormant Account at any time by logging in and contacting support.
These Terms & Conditions and any dispute arising out of or in connection with your use of the h5zk Platform shall be governed by and construed in accordance with the laws applicable in the jurisdiction in which h5zk is incorporated and licensed as an online gaming operator.
h5zk operates as an internationally licensed and regulated platform. Players accessing the Platform from Indonesia do so on their own initiative and are responsible for ensuring compliance with Indonesian laws applicable to their personal use of online gaming services.
Any dispute that cannot be resolved through h5zk's internal complaints process may be referred to arbitration under the rules of a recognized international arbitration body. The language of arbitration proceedings shall be English.
h5zk reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via email and/or a prominent notice on the Platform at least 7 days before the amended Terms take effect.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree with any amendment, you must cease using the Platform and may request Account closure before the changes take effect.
The date shown in the "Last Updated" notice at the top of this page reflects the most recent revision. Previous versions of these Terms & Conditions are available upon written request to our support team.
If you have questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of your h5zk Account, please contact our support team through the following channel:
Formal complaints should be submitted in writing to our email address with the subject line "Formal Complaint — [Your Account Username]". We acknowledge all formal complaints within 24 hours and aim to issue a final response within 7 business days.
Our FAQ covers the most common questions in plain language, or our 24/7 support team can walk you through anything you are unsure about.
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