At h5zk, your privacy is a core commitment — not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used, and what rights you hold over your own information.
Last Updated: 1 January 2026Six principles that guide how h5zk handles your personal information
We collect only the personal data that is strictly necessary to operate your Account, process your transactions, and comply with our legal obligations. We do not collect data speculatively or for undefined future use.
All personal data stored by h5zk is encrypted at rest using AES-256 encryption. Data in transit is protected by TLS 1.3. Our infrastructure undergoes regular third-party security audits and penetration testing.
h5zk does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your data is used solely for the purposes described in this Privacy Policy.
We maintain a clear, plain-English record of what data we hold, why we hold it, and how long we keep it. You can request a copy of all data we hold about you at any time, at no charge.
You have the right to access, correct, restrict, or request deletion of your personal data. Marketing communications can be opted out of at any time. Self-exclusion requests are actioned within one hour of receipt.
h5zk's data practices are aligned with internationally recognized data protection principles. Our KYC and anti-money-laundering data obligations are carried out strictly within the scope required by our operating license.
This Privacy Policy applies to all personal data collected, processed, and stored by h5zk in connection with your use of the h5zk platform accessible at https://h5zk.cam, including any mobile-optimized versions of the website and all related customer support, payment, and communication services (collectively, the "Platform").
For the purposes of this Privacy Policy, h5zk is the data controller — the entity that determines the purposes and means of processing your personal data. h5zk is operated as an internationally licensed online gaming platform primarily serving players in Indonesia.
By creating an Account on the Platform or by continuing to use the Platform after the effective date of this Privacy Policy, you acknowledge that you have read, understood, and agreed to the data practices described herein. If you do not agree, you should cease using the Platform and may request Account closure by contacting our support team.
This Privacy Policy should be read alongside our Terms & Conditions, which govern the overall contractual relationship between you and h5zk.
h5zk collects personal data in the following categories. We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where strictly required by our KYC and age-verification obligations.
The majority of your personal data is collected directly from you when you complete the registration form, submit KYC documents, make deposits or withdrawals, place bets, contact our support team, or opt into promotional communications.
When you access the h5zk Platform, our systems automatically log technical data including your IP address, device information, and session activity. This data is collected through server logs, first-party cookies, and similar tracking technologies described in Section 8 of this Privacy Policy.
Where required for KYC completion or fraud prevention, h5zk may receive personal data about you from third-party identity verification providers, payment processors, or anti-fraud screening services. Data received from these sources is used solely for the purpose for which it was obtained and is subject to the same security standards as data collected directly from you.
h5zk processes your personal data only where a valid legal basis exists. The table below summarizes the primary purposes for which your data is used and the corresponding legal basis for each:
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of contract |
| Processing deposits and withdrawals | Performance of contract |
| Identity verification (KYC) and age verification | Legal obligation; performance of contract |
| Anti-money laundering (AML) screening | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interests of h5zk |
| Responsible-gaming monitoring and intervention | Legal obligation; legitimate interests |
| Customer support and dispute resolution | Performance of contract; legitimate interests |
| Sending transactional notifications | Performance of contract |
| Sending promotional and marketing communications | Consent (opt-in only) |
| Platform analytics and UX improvement | Legitimate interests of h5zk |
| Compliance with regulatory or court orders | Legal obligation |
Where h5zk relies on legitimate interests as the legal basis for processing, we have assessed that those interests are not overridden by your fundamental rights and freedoms. You may request further information about this balancing assessment by contacting our support team.
h5zk does not sell your personal data. We share personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:
In the event that h5zk undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide advance notice of any such transfer and the new data controller's identity via a prominent Platform announcement and email notification to all registered players.
As an internationally licensed operator, h5zk may store and process your personal data on servers located outside Indonesia. Where personal data is transferred to a country that does not offer an equivalent level of data protection, h5zk implements appropriate safeguards to ensure your data remains protected, including:
You may request details of the specific safeguards applied to international transfers of your data by contacting our support team at [email protected].
h5zk retains personal data only for as long as is necessary to fulfil the purpose for which it was collected or to comply with legal, regulatory, or contractual obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of Account + 5 years post-closure | AML/KYC legal obligations |
| KYC documents | Duration of Account + 5 years post-closure | Regulatory compliance |
| Financial transaction records | Duration of Account + 5 years post-closure | AML obligations; dispute resolution |
| Betting and gaming history | Duration of Account + 3 years post-closure | Contractual; responsible gaming |
| Customer support communications | 3 years from last interaction | Dispute resolution; quality assurance |
| Technical/session log data | 13 months from collection | Security; fraud detection |
| Marketing consent records | Until consent is withdrawn + 3 years | Proof of consent |
| Self-exclusion records | Minimum 7 years from exclusion date | Responsible gaming obligations |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized such that it can no longer be associated with any individual. Anonymized, aggregated data (such as statistical reporting) may be retained indefinitely.
Cookies are small text files placed on your device when you visit the h5zk Platform. They allow us to recognize your browser, maintain your session, remember your preferences, and collect analytics data. h5zk uses first-party cookies only — we do not deploy third-party advertising or cross-site tracking cookies.
You may configure your browser to block or delete cookies at any time. However, disabling strictly necessary cookies will prevent you from logging in and using the Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation. h5zk's cookie practices are reviewed annually to ensure they remain proportionate and compliant.
h5zk implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, destruction, alteration, or disclosure:
As a player on the h5zk Platform, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected]. We will respond to all valid requests within 30 days of receipt.
Request a copy of all personal data h5zk holds about you, including the purposes for which it is processed.
Request correction of any inaccurate or incomplete personal data held in your Account profile.
Request deletion of your personal data where it is no longer necessary for the purpose collected, subject to our legal retention obligations.
Request that we restrict processing of your data while a correction or objection request is being assessed.
Request your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service provider.
Object to processing based on legitimate interests, including direct marketing. Marketing opt-outs are actioned immediately upon receipt.
Please note that certain rights are subject to limitations where h5zk has overriding legal obligations — for example, we cannot delete KYC records that we are legally required to retain for five years following Account closure. Where we are unable to fulfil a rights request in full, we will explain the specific reason in our response.
The h5zk Platform is strictly for adults aged 21 and over. We do not knowingly collect personal data from individuals under the age of 21. Age confirmation is requested at registration, and documentary proof of age is required as part of the KYC process before any withdrawal is processed.
If h5zk becomes aware that personal data has been collected from an individual who is under 21, we will immediately suspend the relevant Account, delete all personal data collected from that individual (subject to any mandatory legal obligations), and return any deposited funds to the payment source used.
Parents and guardians in Indonesia who are concerned that a minor may have accessed the Platform are encouraged to contact us immediately at [email protected]. We will treat all such reports as a priority.
h5zk sends promotional emails, SMS messages, and in-Platform notifications only to players who have explicitly opted in to receive marketing communications during registration or at a later point through their Account settings. We do not send unsolicited marketing communications.
Marketing communications from h5zk may include information about new games, deposit bonuses, free bet offers, seasonal promotions (such as those aligned with Ramadhan, Idul Fitri, and major sporting events like BRI Liga 1 milestones and FIFA World Cup qualifying matches), and loyalty program updates.
You may withdraw your marketing consent at any time by:
Opt-out requests for marketing communications are processed within 24 hours. Note that opting out of marketing does not affect transactional notifications (deposit confirmations, withdrawal updates, security alerts) which are necessary for the operation of your Account.
The h5zk Platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. When you launch a game from one of these providers, limited session data (a pseudonymous player ID, session token, and wager data) is transmitted to the provider's systems to operate the game. This data sharing is governed by data processing agreements between h5zk and each provider.
The h5zk Platform does not contain links to external third-party websites. If you independently navigate to any external website, h5zk's Privacy Policy does not apply to data collected by that external site, and h5zk accepts no responsibility for the privacy practices of any third party.
h5zk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Material changes — defined as any change that affects the purposes for which your data is used, the categories of data we collect, or your privacy rights — will be communicated to you via email and a prominent notice on the Platform at least 14 days before the revised Policy takes effect.
Minor or administrative changes (such as typographical corrections or clarifications that do not alter the substance of the Policy) may be made without advance notice, with the "Last Updated" date at the top of this page reflecting the revision date.
Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any change, you may close your Account before the change takes effect by contacting our support team.
Previous versions of this Privacy Policy are available upon written request submitted to [email protected].
For any questions, requests to exercise your privacy rights, or concerns about h5zk's data practices, please contact our support team through the following channel:
If you believe h5zk has not handled your personal data in accordance with this Privacy Policy, we encourage you to contact us in the first instance so that we can investigate and attempt to resolve your concern. We acknowledge all privacy complaints within 48 hours and aim to provide a substantive response within 14 business days.
If you remain dissatisfied with h5zk's response to a privacy complaint, you have the right to escalate your complaint to the competent data protection supervisory authority in the jurisdiction in which h5zk operates, or to seek resolution through applicable dispute resolution procedures as described in our Terms & Conditions.
Our support team is available around the clock to help with any privacy-related request. You can also review our full Terms & Conditions or visit our FAQ for quick answers.
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